Refund policy

Return & Refund Policy

Thank you for shopping with FoneForge. We are committed to providing a smooth shopping experience and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

Unused & Unopened Products

We accept returns of unused, unopened, and undamaged products within 7 days of delivery.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, missing parts, or differs from the product ordered, please contact our support team within 7 days of delivery to arrange a replacement or refund.

2. How to Request a Return

To initiate a return:

  1. Contact our customer support team at support@foneforge.in.

  2. Provide your order number and details of the issue.

  3. Our team will review the request and provide return instructions.

  4. Securely pack the product in its original packaging along with all accessories and documentation.

  5. Once approved, our courier partner will arrange pickup from your location.

3. Refund Policy

Refund Method

Approved refunds will be processed to the original payment method used during checkout.

Refund Timeline

Refunds are typically processed within 7 business days after the returned product has been received and inspected by our team.

4. Free Return Pickup

We offer free return pickup for eligible return requests. Once your return is approved, we will arrange courier pickup and delivery to our warehouse at no additional cost.

5. Non-Returnable Items

Returns may not be accepted in the following cases:

  • Products damaged due to misuse or improper handling.

  • Products returned without original packaging or accessories.

  • Products showing signs of physical damage caused after delivery.

  • Products returned after the return window has expired.

6. Cancellation Policy

Orders can be cancelled before they are dispatched. Once shipped, orders can only be returned according to this Return & Refund Policy.

7. Need Help?

For any questions regarding returns, refunds, replacements, or cancellations, please contact our support team.

Email: support@foneforge.in

At FoneForge, customer satisfaction is our priority, and we strive to resolve every issue quickly and fairly.