Shipping policy
Shipping Policy
Thank you for shopping with FoneForge. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Product category
- Order value
- Courier service availability
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
2. Order Processing
Processing Time
Orders are typically processed and dispatched within 1–2 business days after successful payment confirmation.
Please note that processing times may vary during:
- High order volumes
- Sales events
- Public holidays
- Product restocking periods
3. Delivery Timeline
Most orders are delivered within 3–7 business days depending on your location and courier partner availability.
Delivery timelines are estimates and may vary based on:
- Delivery address
- Weather conditions
- Regional serviceability
- Courier network delays
4. Order Tracking
Once your order is shipped, you will receive tracking details via:
- SMS
- WhatsApp (where available)
You can use the tracking information to monitor your shipment's progress and estimated delivery date.
5. Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
FoneForge shall not be responsible for delays, failed deliveries, or additional charges caused by:
- Incorrect addresses
- Incomplete addresses
- Invalid contact information
6. Delivery Delays
While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Natural disasters
- Transport disruptions
- Courier service delays
- Government restrictions
- Remote delivery locations
In such cases, we will make every effort to keep you informed.
7. Delivery Confirmation
An order is considered successfully delivered once it has been delivered to the shipping address provided during checkout and confirmed by the courier partner.
8. Damaged or Missing Orders
If your package arrives damaged, incomplete, or appears to have been tampered with, please contact our support team within 48 hours of delivery with photographs and order details.
We will review the issue and provide an appropriate resolution as quickly as possible.
9. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our support team.
Email: support@foneforge.in
At FoneForge, we aim to provide a fast, reliable, and transparent delivery experience for every customer.